The 44-year-old German, who holds a doctorate in economics and a master’s degree in engineering from the Karlsruhe Institute of Technology in 2005, joined directly as a consultant at McKinsey Stuttgart.
She was named Principal Associate in 2018, then promoted to Partner in early 2020, before joining the Paris office a few months later, in September 2020. She also led McKinsey Contact Center 360, the firm’s benchmarking initiative, and the operation of McKinsey insurance services In Europe.
Stéphanie Lotz has 17 years of experience in customer-centric transformations, primarily in health and insurance, but also in other service-based industries, such as telecommunications, utilities, consumer goods. “My experience ranges from leading large-scale holistic transformations to improving remote sales channel performance and designing/implementing an omnichannel service desk for a public health insurance company”she says on LinkedIn. “With pioneering expertise in service redesign, it implements innovative approaches aimed at enriching the end-to-end customer experience and journey, particularly by relying on omnichannel and digital solutions. Stéphanie Lotz also contributes to the building of skills and the human support for change in the organizations she supports.”it is announced on his profile on the company’s website.
Her husband, Carsten Lotz, also a partner (specializing in energy, transport and infrastructure) at McKinsey (he started in the Stuttgart offices in 2006), arrived in Paris in 2017, promoted to partner at the same time as his wife.