In 2024, Swiss express general satisfaction with their health insurancedespite an unprecedented increase in premiums. As every year, bonus.ch, an online comparison, allowed the Swiss to discuss their concerns about health insurance by taking into account different aspects of it.
According to the survey, although policyholders continue to value their services health insurance, the continued increase in costs gives rise to increasing concern, and forces a significant part of the population to consider changing providers for the coming year.
General satisfaction is increasing
Based on an assessment of various aspects of health insurance such as the development bonusesthe clarity of the information provided, the processing of services and customer service, the Swiss policyholders’ satisfaction with their health insurance company was recorded slightly improvement this year and achieved an average rating 5.08 out of 6.
This increase, although modest, reflects continued confidence in the providers health insurance despite a historic increase in health insurance premiums 8.7% for 2024. Compared to the previous year, when the increase was 6.6%the percentage of people switching funds fell slightly 19% to 17%. This relative stability could indicate a certain resilience of policyholders to cost variations.
Between price increases and change of service provider
The biggest source of dissatisfaction remains the increase in premiums, which continues to influence the choice of policyholders. Actually while 32% of Swiss considering changing service provider due to further increase planned in 2025, estimated at 6% on averageonly 5% attribute their change to dissatisfaction with the services provided. In addition, the French-speaking Swiss are particularly affected by this situation, with a 20% higher change rate compared to their German-Swiss counterparts.
Towards the adoption of a unified fund?
The debate on the creation of a common fund in Switzerland continues to give rise to discussions. In 2024, the idea garners majority support, with 76% participants for this reform. On the other hand, a minority of 13% is against this proposal, while 11% are still undecided. Despite this desire for reform, the majority of policyholders remain satisfied with their current fund, reflecting an interesting paradox between desire for systemic change and individual satisfaction.
